Q & A


The wig I want is out of stock. When will it be available again?

To be notified of when your desired wig is back in stock, please use our stock notification feature on pages where a product is currently unavailable. You will receive an email when the wig is back in our store and ready for purchase. 

Do you offer styling services? 

At this time, we do not offer them. You can find a good number of wig stylists online who can style our wigs to meet your needs or take them to a stylist at a salon. Many stylists will style wigs to your specifications.

Do you take custom wig orders?

We do not offer custom wigs but our products can be cut, dyed, styled and customized by you in a number of different ways to meet your needs.

Where are you located and do you have a retail store I can shop at?

We don't have an actual retail location but we currently but our corporate office is in Tustin, California which you can visit if you would like to purchase our wigs in person. We do however ask that you contact us first to make an appointment to visit our office, because we are NOT a retail store. Please browse our products first on our website and include the wig(s) you are interested in purchasing in your message. Customers who have placed a "Local Pickup" order are not required to make an appointment.


Do your wigs come in different cap sizes?

No, all of our wigs are one size fits most. The majority of our wigs can fit up to 23". However, our wigs are adjustable and can be tightened using the straps on the back of the wig.

Are all of your wigs heat styleable?

Yes. All the fibers we use are heat resistant up to 410 F and can be styled with straightening irons, curling irons blow dryers and other heat styling tools on their lower heat settings. However we do suggest keeping the heating tools to 350 F as long term exposure to high heat can change the texture of the wig fiber.

What does "tangle-resistant" fibers mean?

It means our wig fibers are smooth and does not tangle as easily as traditional wig fibers. Please keep in mind that tangle-resistant should NOT be mistaken for tangle-proof. Constant negligence or abuse to our wigs can certainly create tangles, and the more it gets mistreated the harder it is to comb through. With proper care and attention however, our wigs should be easy to maintain. 


We recommend using a wide toothed comb and we strongly recommend coming the wig at the very bottom first and progressively work your way up. Comb in a motion moving away from the wig rather than straight down. For weft extensions, do not brush directly downward as it can cause matting.

Can your wigs be washed?

Yes. We recommend using baby shampoo. Wash only when necessary. Please avoid combing or brushing the wig until it is completely dried.

Can normal hair care products be used on them?

Yes. Products such as texturing sprays work particularly well with our wigs. We recommend using brands like Göt2B. Regular hair gel may not work as it most likely needs the oils of real hair to activate the product. 

Can you dye your wigs?

Yes. Actual hair dye won't work on synthetic wigs but you can use sharpie ink, FW ink or fabric dye.

What is the best way to store a wig?

You can use a wig stand or a mannequin to help keep the shape of the wig. Otherwise, you can also store it in the original packaging that our wigs usually come in (bag, netting and tissue stuffing).


What are your shipping options and how fast do you ship?

We ship using multiple carriers and locations depending on inventory location or requested service level. However, we do offer FedEX, DHL and other specific carriers upon request. We typically ship out orders within 1-2 business days from date of order, with the exception of holidays and large sales. For more information on our shipping, please visit here.

Do you ship internationally?

Yes, we ship internationally. Please use our cart system for price and time estimates.

 How can I avoid having my package being stolen from my mailbox/doorstep?

We offer signature requirement upon request. Please include your request in the comment box during checkout.

How do I know if my order has been successfully placed?

Once you have successfully made the payment, you will be brought to a page to confirm your order placement and you will receive an email from us within 30 minutes of you placing an order with us, you’ll receive a confirmation email with your order number. If you haven’t received an email, please check your ‘Junk Mail’ folder as many email accounts will automatically ‘Junk’ any emails that are sent from unrecognized email addresses. To prevent any future confirmation emails from us going into your junk mail, add support@morojowig.com to your address book. That way we’ll always be able to get in touch with you about your order.

I made a mistake with my order, how can I correct it or cancel the order?

♦If you haven't pay the order, do not pay it and submit an order cancellation, then place a new order with correct information. The unpaid transaction will be auto-deleted by the system in 24 hrs.
♦If you send the payment, please contact us asap via station letter ' my inbox ' or support@morojowig.com, we'll help you correct it if your order has not been shipped.
♦We can not stop the shipped packages, but let us know, we can discuss a solution.

Do you deliver to PO Boxes?

Yes. All orders being sent to a PO Box address will be delivered by your local post office. But all expedited shipping services can not deliver to PO Box addresses, please make sure you leave the correct address if you need to use faster shipping.

What does ' Add Shipping Insurance to your order' mean?

Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately before post office compensation for the losses at no extra charge if it's lost or damaged.

Why my package tracking says 'Not found', what shall I do?

General explanation:

  1. The carrier hasn't scanned and entered tracking information for your package yet.
  2. Your tracking number is incorrect or invalid. ( Please verify with us if necessary )

Generally, after we ship your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.

Where's my parcel? I ordered a month ago. What can I do?

View delivery timeframe of Global Registered Airmail/ePacket (Not including rural areas) :)

Day 1-3 Acceptance/In Origin
Day 3-5 In transit
Day 5-7 Departure from outward office of exchange/Exporting
Day 7-9 Pending Custom clearance/Exporting

After exporting/departure, the shipping status will not be updated until the parcel arrives in the next location.

Day 9-15 Arrival at inward office of exchange/In Destination
Day 15-20 Pending Custom clearance/Importing
Day 20-30 Domestic transport and last-mile delivery

Day 45-60 If not delivered successfully, the parcel may be returned back to the sender.

Please contact us with your order number and delivery details. We will be more than happy to look into this for you!

Also when your parcel arrives in your country, if you are anxious about getting your stuff, you may try to contact your local carrier to get the delivery expedited.

How can I submit a change of address?

Normally, if the parcel has been already shipped out, the address could not be changed then. You can only wait until your parcel arrives in your country then submit the request of address change to your local shipping carrier. You can visit the carrier's official website to get help as well.

Who will deliver my parcel?

We use three different couriers, post office, 4PX express agency and DHL, and what courier we use depends on what is best for your delivery area. For orders going to the United States, we use China Post - epacket service. Orders going to Canada and Australia will be sent via 4PX express- ePacket service ( Our local post office doesn't support this service, so we entrust our packages to 4PX to process them in other cities). Orders go to Most EU countries will be sent via 4PX express agency ( probably use ePakcage service, Royal Mail or DHL eCommerce depends on what is the best for your country). The rest of the countries will be sent via DHL eCommerce or China Post standard airmail.

Can my order be left in a safe place/with a neighbor?

Yes. If you know you will be out during the delivery you can leave a signed note for your parcel to be left in a secure place at your delivery address or with a neighbor. Without a signed note your parcel will be taken to our courier's nearest depot to await collection or re-delivery. Please be aware that once our courier has received a signed note and left a parcel under your instruction, Morojo Wig cannot be held liable for any damages incurred to the parcel.

I missed delivery, what should I do?

If you opted for EMS or DHL during your purchase, the courier should leave a notification card for you to contact them, if not simply call your nearest post office or DHL call center respectively to arrange a re-delivery with your tracking number or name. If you are on Registered Shipping, you can call the post office customer service center with the tracking number to re-arrange the delivery or try your luck at the nearest post office telling them your tracking number/reference number to see if they have your package. Uncollected packages after 10 working days are usually sent back to the sender which will incur additional charges.

My package is sent back by the postal or courier company, I still want it, what should I do?

Uncollected DHL packages after 3-5 working days / Postal packages after 10 working days usually send back to the sender, orders with incorrect address/name will also be returned. This may take a period of time for it to arrive at our storehouse because of a different shipping route.
We'll reship your order out immediately at no extra charge once we're sure the package is on the way back to us if you added insurance to your order. If not, we'll reship it once we receive the returned package with $4 extra fees.